How to facilitate cross-border returns

List of contents of this article:

• 1,How to facilitate cross-border returns Telesales Management
• 2, What is an Internet telephony outgoing system?
• 3, Advantages and disadvantages of several ways of customer satisfaction return visit: telephone return visit, SMS return visit, email return visit, comment system...
• 4, LoanIs the return call pass rate high
• 5, How long will the system call after submitting the loan information?

telemarketing management

1. Telemarketing CRM is a customer relationship management (CRM) system specifically used in the telemarketing industry, which can help enterprises manage customer information and sales more effectively. Sales process, improve sales efficiency and promote business growth. AtIn today's business environment, customer relationship management (CRM) has become an important part of enterprise operation.

2. Theoretically speaking, sales should not be afraid of taking more money. The more money you take, the better. The reason is that the salesperson you are looking for is wrong. If he is right, he should pursue higher. If the team does not have such confidence and tension, it is difficult to maintain the fighting spirit in the bloody sea.

3. Methods and steps of telemarketing: preparation ability: I don't need to say more about the preparation before making a phone call. Three-year-old children should know that they can't make blind calls. They should choose the right group of customers and have a little understanding of customers. Only by mastering more customer information can we be more proficient in talking.

4. From the perspective of the manager 1. Observe emotions 1)The easiest way and time to observe emotions is the daily morning meeting, which carefully looks at the expression of each employee, and also allows each employee to look at each other's expression, starting from the first impression of the day.

What is an Internet telephony outgoing system?

The telephone outgoing call system refers to automatically calling the user through the computer and playing the recorded voice to the user through the computer.It is an indispensable part of the modern customer service center system based on CTI technology. Outbound calls are divided into two stages: the acquisition of outbound data and the initiation of outbound call actions.

The outbound call system is a platform that integrates various functions to make your phone outbound work more efficient and stable. Compared with traditional outbound calls, what are its unique advantages? First: Avoid account blocking. The traditional way is to call A directly to B. If you call too much, it will be blocked because of the high frequency.

Outbound system is a tool used to make calls in bulk and communicate with customers. It mainly includes automatic dialing, call recording, task assignment, customer information recording, statistical analysis and other functions, which can help enterprises improve customer service and sales efficiency.

Yes, most of the calls used by outgoing call systems are network-based IP calls.This telephone system uses Internet Protocol (IP) for voice communication to realize telephone calls and calls by digitizing voice signals and transmitting them to the network.

EC is an SCRM (social customer relationship management system), which connects WeChat, enterprise WeChat, QQ, mobile phone, telephone, social advertising and other tools to help enterprises manage customer resources in a unified way and build a marketing-integrated sales system.

Outbound refers to: communication terms, the phone automatically calls the customer through the computer. When the customer answers the phone, the system connects the desk staff of the call center, and the number of outbound lines is greater than the number of desk seats, thus saving the waiting time of the call.

Advantages and disadvantages of several ways of customer satisfaction return visit: telephone return visit, SMS return visit, email return visit, comment system...

1. Customer return visit is an important part of customer service, and doing a good job of customer return visit is an important way to improve customer satisfaction. Customer return visit For repeated consumption product enterprises, it can not only get customer recognition through customer return visits, but also create customer value.

2. According to the various contact information of old customers in the CRM system, a variety of ways are used to follow up and return visits to old customers, such as online chat, email communication, text message communication, telephone contact, etc. All customer inquiries and customer service personnel can be recorded in detail in the CRM system to establish detailed tracking files for business opportunities.

3After the complaint, some customers do not want the account manager to come to solve the problem "face-to-face" because of face or to avoid embarrassment, but prefer to deal with the problem by telephone return visit. Therefore, for telephone return visits of customer complaints, we should be cautious and seriously do the following three points: pay attention to stabilizing customer emotions.

Is the approval rate of loan return calls high

It is relatively high. Calling is only a preliminary verification of the borrower, and usually only needs to fill in the information to answer the questions when applying.

80%. By checking the official website of the Agricultural and Commercial Bank, it can be seen that the loan return call of the Agricultural and Commercial Bank is to further confirm the borrower's information, such as asking the borrower about the basic information, work situation and income.Moreover, after receiving a call from the Agricultural and Commercial Bank to confirm whether you have a loan, there is generally an 80% probability of passing.

From the loan to the electronic review, the final approval rate of the loan is more than 99%. In general, as long as the preliminary examination is passed, the final approval rate will be high, but it does not mean that the final approval rate can be passed.

100%. According to the official website of the Construction Bank, after the approval of the CCB housing loan is approved, the bank will notify the Housing Administration Bureau by phone to apply for mortgage registration. After the mortgage is completed, the bank will lend money within 2 working days. The telephone return will be within 3 working days, and the telephone return visit probability is 100%.

Is the pass rate of calls high after the student loan? The pass rate is still relatively high.

How long will the system call after submitting the loan information?

After all the phone numbers are provided to the bank, call from the next day to the third day, the specific time is every 2:00 p.m., between 1:30 p.m. and 5:00 p.m.

Most of these loans are automatically reviewed by the system after the application is submitted. Generally, the results will be released within half an hour, and there will be no phone call back at all.

From beginning to end, it is normally three weeks, and if it is fast, it is ten days. After the bank receives the materials, it will take about a week to review them. After approval, I will call you to stamp them. Then you take the stamped documents to apply for a birth certificate. After applying for a birth certificate, you can go to the bank as a mortgage, and the bank will give you a lenter.

1-3 working days after the system audit is approved, the customer service will call the lender to run the audit. Please pay attention to keep the phone open. Missing the audit call may lead to the failure of the loan.In addition, the manual audit of Central Plains Consumer Finance may call the contact person. Please contact the person to keep the mobile phone open during the audit.